Valerie Topete works as a bike courier in New York City and works with many clients. Having great communication skills allows her to understand what her clients need and meet their expectations. If you are hoping to improve your relationship with your clients, these tips can help.
Be A Good Listener
Your client could be communicating his or her wants and needs but you may not be listening well enough to understand what they are asking of you. Make sure you are listening to your client and don’t be afraid to ask questions.
When you ramble on and on about something, you tend to cause the listener to lose focus. Make sure you are explaining things clear and to the point and aren’t rambling on or giving more information than needed. If they need more information, they will let you know.
Offer Advice When Needed
You want to be available to your clients and be able to offer your advice and share your perspective when necessary. You can wait until your clients ask for help or if you feel you need to offer advice, make sure you do so in a positive way. You don’t want to offend your clients but you also do not want to hold back advice that may be helpful.
If you are looking for a way to improve your relationship with clients, it all starts with good communication. The tips above can help you improve your communication skills and be just as successful as Valerie Topete.